Terms of Service

These Terms of Service apply to your use of the Lucid Alive website and any purchases made through our online store.

By accessing our website or placing an order with Lucid Alive, you agree to these Terms of Service.

1. About Lucid Alive

This website is operated by Lucid Alive.

Throughout the website, the terms "we", "us" and "our" refer to Lucid Alive.

For questions regarding these terms or an order, please contact us at lucidalive01@gmail.com.

2. Online Store

You may only use our website and products for lawful purposes.

You must not use the website in any way that could damage, disrupt or interfere with the website, our business or other customers.

We reserve the right to refuse or cancel orders where reasonably necessary, including where we believe an order is fraudulent, contains incorrect information, involves an obvious pricing error, or we are unable to supply the ordered product.

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.

3. Products

We make reasonable efforts to display our products, colours, designs and product information accurately.

Colours and appearance may vary slightly depending on your screen, device, lighting or manufacturing variations.

Product availability is subject to stock levels and we cannot guarantee that every product or size will remain available.

4. Pricing & Payment

All prices displayed on our website are shown in the currency indicated at checkout.

Shipping charges, discounts and any other applicable charges will be displayed before you complete your purchase.

We reserve the right to change product prices at any time. Changes will not affect orders that have already been accepted.

Payment must be successfully completed before an order is processed.

5. Orders

When placing an order, you are responsible for ensuring that the information you provide is accurate, including your name, email address and delivery address.

After placing an order, you may receive an order confirmation. This confirms that we have received your order.

If there is a problem with your order, we will make reasonable efforts to contact you using the details provided.

6. Shipping & Delivery

Shipping and delivery information is provided in our Shipping Policy.

Delivery times provided by Lucid Alive or shipping carriers are estimates and may be affected by circumstances outside our reasonable control.

Nothing in this section limits any rights you may have under Australian Consumer Law.

7. Returns, Exchanges & Refunds

Returns, exchanges and refunds are handled in accordance with our Returns & Refunds Policy.

Nothing in these Terms of Service or our Returns & Refunds Policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

8. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy depending on the circumstances and the nature of the failure.

Your rights under Australian Consumer Law apply in addition to any rights provided under our own store policies.

9. Intellectual Property

Unless otherwise stated, the Lucid Alive name, branding, logos, artwork, graphics, product designs, photographs, text and other original content appearing on this website are owned by or licensed to Lucid Alive.

You must not reproduce, copy, distribute, modify, sell or commercially use our intellectual property without our prior written permission, except where permitted by law.

10. Third-Party Services

Our store may use third-party providers for services including payment processing, website hosting, shipping and other functionality.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

Links to third-party websites may occasionally appear on our website. We are not responsible for the content or practices of websites that we do not operate.

11. Website Information

We make reasonable efforts to ensure information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or other information.

Where an error occurs, we may correct the information as reasonably necessary.

Nothing in this section limits your rights under Australian Consumer Law.

12. Limitation of Liability

To the maximum extent permitted by law, Lucid Alive is not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability, consumer guarantees or other rights that cannot legally be excluded or limited under Australian law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated terms will be published on this website and will apply from the date they are published.

Changes will not retrospectively remove rights that you already have in relation to an existing purchase.

15. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia, and applicable Commonwealth laws of Australia.

16. Contact

If you have any questions regarding these Terms of Service, please contact:

Lucid Alive
Email: lucidalive01@gmail.com