Shipping Policy

Thank you for shopping with Lucid Alive.

We aim to process and ship all orders as quickly as possible.

Order Processing

Orders are processed on business days, Monday to Friday, excluding public holidays.

During new releases, promotions or periods of high order volume, processing times may be longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Shipping Within Australia

Shipping options and applicable shipping costs will be displayed at checkout before you complete your order.

Delivery times are estimates only and may vary depending on your location, the shipping provider and circumstances outside our reasonable control.

Regional and remote areas may take longer to receive deliveries.

Tracking

Where tracking is available, your tracking details will be sent to the email address provided with your order once your parcel has been dispatched.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at lucidalive01@gmail.com.

If your order has not yet been dispatched, we will make reasonable efforts to update the address.

Once an order has been shipped, we may not be able to change or redirect the delivery.

Delayed or Missing Parcels

If your parcel is significantly delayed or appears to be missing, please contact us at lucidalive01@gmail.com with your order number.

We will assist you in investigating the delivery with the shipping provider.

Returned to Sender

If a parcel is returned to Lucid Alive because an incorrect or incomplete address was provided, delivery was refused, or the parcel was not collected, we will contact you to discuss the available options.

Additional shipping charges may apply if the parcel needs to be sent again, except where the return was caused by an error on our part or where otherwise required by law.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us at lucidalive01@gmail.com with your order number and photos of the issue.

Please refer to our Returns & Refunds Policy for further information.

Pre-Orders

If a product is sold as a pre-order, the estimated shipping timeframe will be stated on the relevant product page where possible.

Pre-order delivery dates are estimates and may change due to manufacturing, freight or other circumstances outside our reasonable control.

If there is a significant delay affecting your pre-order, we will provide an update where reasonably possible.

International Shipping

International shipping availability, destinations and applicable shipping costs will be displayed at checkout where available.

Customers are responsible for any applicable customs duties, import taxes or charges imposed by their destination country unless otherwise stated.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Contact Us

For shipping enquiries, please contact:

Lucid Alive
Email: lucidalive01@gmail.com