Returns & Refunds

We want you to be happy with your Lucid Alive purchase.

Change of Mind & Sizing

We accept returns for change of mind or incorrect sizing within 14 days of delivery.

To be eligible for a return, your item must:

• Be unworn, unwashed and unused

• Be in its original condition

• Have all original tags attached

• Be free from marks, stains, odours, pet hair or other signs of wear

Items that do not meet these conditions may not be accepted.

For change-of-mind or sizing returns, customers are responsible for the cost of returning the item to Lucid Alive.

Original shipping charges are non-refundable for change-of-mind returns.

Exchanges

Need a different size?

If the requested size is available, we will be happy to arrange an exchange.

Because some Lucid Alive releases may have limited stock, we cannot guarantee that your preferred replacement size will still be available. If it is unavailable, we will work with you on the available return options.

Faulty or Incorrect Items

If your order arrives faulty, damaged, incorrect or significantly different from what you ordered, please email lucidalive01@gmail.com with your order details and photos of the issue.

Your rights under the Australian Consumer Law are not affected by this policy.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.

Sale Items

Sale or promotional items are still covered by Australian Consumer Law if they are faulty or do not meet applicable consumer guarantees.

Change-of-mind returns on sale items may be excluded where this is clearly stated at the time of purchase.

How to Start a Return

Please email lucidalive01@gmail.com before sending an item back.

Include:

• Your name

• Order number

• Item you wish to return

• Reason for the return

• Photos if the item is faulty or damaged

If your return is approved, we will provide you with the appropriate return address and return instructions privately.

Please do not send items back without contacting us first.

Refunds

Once your returned item has been received and inspected, we will let you know whether the return has been approved.

Approved refunds will be processed back to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.